Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeings diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the companys core values of safety, quality and integrity.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. These engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Position Responsibilities:Apply broad knowledge of Boeing airplane design and/or engineering principles to solve Urgent/AOG system issuesSolve technical, operational and quality issues that cannot be resolved by the customerAssess system failures and develops solutions for continued safe operation of aircraftDesign and/or provide analysis of interim and final engineering solutions to return airplanes to revenue serviceConduct root cause analysis and develop dispositions for nonconformance'sAnalyze reported problems for potential safety issuesDevelops solutions utilizing sound engineering logic, experience, and published dataProvides troubleshooting assistance to customers via telephoneCollaborates with other support group to develop solutionsCommunicates with customers if additional information is needed or roadblocks arisePerform review of the requests and determine the best avenue for resolution Review outgoing messages for qualityCorrespond with Operators through BCS, e-mail, 1M and telephoneActs as point of contact for incoming calls and BCS Service RequestsThis position allows telecommuting. The selected candidate may be required to work onsite at one of the listed location options.Basic Qualifications (Required Skills/Experience):Bachelors or higher is requiredBachelor of Science degree or equivalent degree from an accredited course of study in an engineering discipline, computer science, mathematics, physics or chemistry.The position requires flexibility to mark a nonstandard schedule, which may include working, holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment10 or more years related engineering experienceThe ability to communicate effectively, both verbally and in writingPreferred Qualifications (Desired Skills/Experience):Experience working in Airlines MOC/MCC/AOG HandlingExperience with Boeing aircraft data (hands on experience is a plus)Customer Service ExperienceB1 or B2 license is advantageousTypical Education & Experience:Engineering degree and 10 to 12 years related work experience, OR a Master's degree and 8 to 10-year related work experience or an equivalent combination of education and experience.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the worlds most innovative, diverse and inclusive companies. We are proud members of the and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Boeing