Job Description

Overview Boeing is the world\'s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India\'s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people\'s careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Position Overview: The Boeing Communications & Collaboration (C&C) Product Family is looking for a Experienced System Design & Integration Specialist with experience to support the Conferencing in Bangalore, India . Conferencing provides users with the ability to easily access information, applications, tools, and social connections within a single website. Portal sites unify relevant content from multiple sources into a single, secure, highly visual and easily managed site Position Responsibilities: A successful candidate performs product and component management to ensure technical viability and cost-effectiveness from the point where it is evaluated through implementation and support, to retirement. Technical experience is needed to help business partners and others by answering technical questions regarding the usage, trouble-shooting and functionality of conferencing products to ensure effective implementation and usage of products. Applies knowledge of computing systems to choose appropriate troubleshooting techniques to resolve complex, escalated conferencing problems. Works with appropriate product supplier for enhancements and issues not resolved. Chooses appropriate computing products and methods to ensure requirements are met for problem management, capacity/performance management and operational management. Documents resolutions/analyses according to support procedures. Ensure conferencing experience across products, virtual or onsite Maintain conference room VTC / AV equipment and streaming video and digital signage infrastructure Review team capacity and demand management Deliver services successfully in managed service model Increase Operational deployment of strategic IT capabilities to prioritize refreshing Legacy conference rooms to Core M365 conference rooms Standardize products and services within the conference room environment Simplify conference room operations and support business needs Leverage strategic business partners to increase efficiencies using Agile/SAFe methodologies Provide visibility of production, demand management and development work by establishing a dynamic roadmap and making work visible in ADO (Azure DevOps) and GSEP (Global Service Engagement Platform Portal) Service Consultation Process Improvements On-call support for Enterprise Conferencing Employer will not sponsor applicants for employment visa status. Basic Qualification (Required Skills / Experience) : Technical Bachelor\'s degree or Master degree AV Hardware standardization Microsoft 365 - Conferencing Streaming Media - Qumu, vBrick Video Infrastructure - Libestream (Onsight), Jabber (Cisco) Digital Signage (Poppulo (Fwi) - software) Telepresence Management Suite (TMS) provisioning FusionRV (monitoring & reporting), used by Dell (CRS) register the Crestron mercury\'s and room booking panels Familiarity with conferencing, digital signage and streaming media Strong troubleshooting and problem-solving skills. Excellent communication and collaboration skills. Ability to work independently and in a team environment. Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8 or more years\' related work experience or an equivalent combination of education and experience (e.g. Master+7 years\' related work experience, 8 years\' related work experience, etc.). Relocation: This position does offer relocation based on candidate eligibility within India. Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world\'s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Experience and/or familiar supporting video infrastructure - Application Tech Debt Management - On Call Tier 3 Operational Support (Escalations, Customers, Suppliers, etc....) - VTC Support / Expressway access troubleshooting - VTC Support / Certificate Management - VTC Support / Migration of VTC Cluster production system - certificate update(s) and device registration - VTC Support / GSEP consultation for operational task: new headset, incidents, add room scheduler - VTC Support / Create Onsight Connect Account GSEP request Familiar with Librestream, Video Conferencing, Streaming Media Operational & Digital Signage Jabber Operational Work - provision Jabber and user accounts for VTC service Metrics and reporting end point usage

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