Job Description

Overview Boeing is the world\'s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India\'s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people\'s careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse, and transformative. The team is currently looking for one \' Experienced Global IT Team Lead \' to join their team in Chennai, TN . The Team Lead reports to the Sr. Manager - Global IT Operations, and in partnership acts as operational leadership to the regional IT team members located in India. Consistently interacts with End User Support Specialists in India, Global Fulfillment Specialists, Asset Management Teams and Technology Designated Experts. Liaising with Business Partners as well as being the India Interface to other IT Infrastructure teams and Information security organizations. Amount of travel may reach up to 10% of working time as driven by new projects, continual service improvement activities and site visits where needed. Expected significant amount of off-hours activities to coordinate globally dispersed teams and incident escalation support. Roles & Responsibilities: The Global IT Team Lead is responsible for supporting management in IT Operations within the given region - India. This role is a combination of technical and managerial/administrative reporting to Global IT Operations for India. Technical : Coordination of tools and processes delivery for special projects. Coordinates pilot programs participation for technical teams. Provides Incident escalation support to the regional support teams. Reach back to technical experts both in IT International, IT&DA Stakeholders and Service Providers. Engages in Global and Regional Technical information exchange meetings. Provides and coordinates executive support for the region. Lead IT Infrastructure Services escalations elevated to Operations Management by Business. Lead Major Incident & Problem Management with IT Technicians. Executive Computing Services Performing to Expectations - +ve Cust Satisfaction Incident Management - Against SLA Basic Qualifications (Required Skills/Experience): The successful candidate would ideally have some subset of the following experience: Team Support: Establishes technical training and coaching to regional IT teams. Conduct gap analysis, work with service owners to develop mitigation program Track Program performance. Advocates for changes on behalf of IT Team members. Flow down of new tools and products support processes. Provides mentorship to team members in meeting their goals. Formalization: Organizes, develops and maintains standards, knowledge base, metrics, tools and processes. Works with regional IT staff to create and evolve IT technical procedures. Ensures consistency of support tools and processes. Document and Ensure Risk, Issue & Opportunity (RIO) for IT Infrastructure Services. Lead IT Service Center improvements in partnership with Supplier. Contribute to IT Operations LRBP Process. Monitor and lead Duty Tech process for Techs in India. Leadership Performs delegation role for Global IT Management. Technical Project Management for requirements - Collaborate with stakeholders in the Enterprise to deliver technical solutions to business users in India. Engages and represents Global IT Operations with business side stakeholders. Strategy Reinforces provided guidance and strategy to the IT teams in India. Competencies: Business environment professionalism and etiquette Passion for leadership and supporting team members success Organizational skills: Project management, meeting management and driving to desired outcomes Strong communication skills Ability to take initiative Extensive knowledge of broad range of computing systems hardware and software Superior knowledge of company IT Infrastructure, standards and solutions Process and details oriented Business environment professionalism and adequate Global insights into regional culture and language Education/Experience: Bachelor\'s or Master\'s degree with 9 or more years\' related work experience or an equivalent combination of education and experience. Relocation: RELOCATION BENEFITS IF INDICATED ARE LIMITED TO IN-COUNTRY MOVES AND ARE NOT AVAILABLE FOR OVERSEAS RELOCATION. Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world\'s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

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