Job Description

Boeing is the world\'s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India\'s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people\'s careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Position Overview: Boeing India Supply Chain team is currently looking for Experienced Customer Support Specialist to join their team in Gurgaon, India. These positions will focus on supporting the Boeing Customers. This is an individual contributor position in a growing global organization. The individual will partner with internal and External stakeholders to work on this program for Boeing. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements that span multiple time zones and may require some travel. Practical Good experience on working in Aviation industry with Commercial airlines, Hands on experience on WMS, MS Excel and PPts is required. The candidate also will have strong communications skills & must be able to maintain positive relationships with leadership and all levels of the organization. Position Responsibilities: Coordinates across multi-functional teams to ensure Customer aftermarket supply chain needs are met Regularly teams with internal Supply Chain, Fleet Chief Offices, Airline Support Engineers, BCA/BGS sales, Cash Management, AOG/CE, and FR. Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. Responsible for customer account health and providing world class customer support. Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. Develops, prepares and delivers presentations to customers and internal organizations. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. Uses multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. Interfaces with customers and internal Boeing resources. Continuously communicates with customers to ensure priorities are aligned and May lead, assist, oversee, or elevate on customers behalf Support Customer specific special projects Coordinate training opportunities to enhance Customers\' experience (PART Page, Spec 2000) Employer will not sponsor applicants for employment visa status. BasicQualifications (Required Skills/Experience): Adaptability & Building Positive Relationships Strong and Effective Communication Experience in the Aerospace industry (Mainly Commercial airlines) Understands supply chain process Experience developing presentations for and presenting to executive leadership Strong communication and problem-solving skills Ability to work and collaborate cross functionally across multiple organizations Ability for minimal travel domestically and internationally Good working knowledge of Warehouse management systems Preferred Qualifications (Desired Skills/Experience): IT Skills - SAP knowledge Engineering / Technical experience Account management, customer support experience Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years\' related work experience or an equivalent combination of education and experience (e.g. Master+8 years\' related work experience. Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world\'s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

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