Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism CustomerManagement Level Associate & Summary A career in our Advisory Acceleration Centre is the natural extension of PwCs leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.COMPETENCY OVERVIEW: CUSTOMERCustomer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Sales & Pricing, Marketing & Commerce, Service & Channel, and Customer Experience & Insights, we collaborate with our clients to reinvest in an organization where the customer is at the very center.Our consulting team works with our global clients to design and implement growth, operational and customer focused strategies for sustainable competitive advantage. Our thought leadership and unparalleled experience help clients turn formidable challenges into market advantage across the value chain and around the globe. Additionally, our extensive expertise in various industries allows us to serve clients with consulting services with a focus on the most profitable elements of the value chain to create scalable businesses that will deliver increased sustainable profits.POSITION REQUIREMENTSKnowledge Preferred:We are looking for a Customer Experience Designer able to understand business requirements and any technical limitations, as well as be responsible for conceiving and conducting design research and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The CX designer will also be expected to design the overall functionality of the product, and to ensure a great user experience, iterate upon it in accordance with user-testing.Understanding and applying digital experience and technology trends in the market.Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.Supporting experience design deliverables, including synthesizing observations, insights and ideas into cogent written deliverables (e.g. personas, journey maps, experience blueprints and other relevant documentation)Developing client-facing deliverables and building client relationships.Building quality, trusted and diverse relationships within the firm.A portfolio is required for review, please include a link to it in your resume. We are looking for the below aspectsDesign research conducted and strategic vision devised for illustrative purpose or past clients.Your desktop, mobile and tablet UX (User Experience) work (wireframes, prototypes, user flows, information architectures, etc.).Skills Required:Candidates should be able to demonstrate extensive management consulting abilities within a project team that includes the following:Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.A solid grasp of user-centered design (UCD), planning and conducting design research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.Ability to iterate designs and solutions efficiently and intelligently.Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.A clear understanding of the importance of user-centered design and design thinking.Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.Be passionate about resolving user pain points through great design.Be open to receiving feedback and constructive criticism.Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industrys latest trends and technologies.Working knowledge of design tools such as Figma, Adobe XD, Sketch APP.Working knowledge of accessibility testing tools and standards for front-end customer facing user experience designBasic knowledge HTML5, CSS3, and JavaScript skills are a plus.Educational Background:
Bachelor's degree in designTools and Systems:
Expertise in standard UX software such as XD, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer and Microsoft Powerpoint is a must. Good to have experience working with Miro, Illustrator, Photoshop, Marvel App, visualization tools Tableau and Power BI.Preferred skillsMinimum years experience requiredAdditional application instructionsEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date

PwC