Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.:Customer Experience Management:

• Design and implement strategies to improve customer experiences
• Identify and address pain points in the customer journey
• Develop and maintain customer experience standards and best practices

Brand Representation:

• Embody and promote the company's brand values in all interactions
• Ensure consistent brand messaging across all customer touchpoints
• Act as a brand advocate both internally and externally

Customer Engagement:

• Proactively engage with customers to gather feedback and insights
• Develop and implement customer engagement programs and initiatives
• Foster positive relationships with customers to promote loyalty

Cross-functional Collaboration:

• Work closely with various departments to align customer experience efforts
• Facilitate communication between teams to ensure seamless customer journeys
• Collaborate on projects aimed at improving overall customer satisfaction

Data Analysis and Reporting:

• Collect and analyze customer feedback and experience metrics
• Prepare regular reports on customer satisfaction and experience KPIs
• Identify trends and make data-driven recommendations for improvements

Training and Development:

• Develop and conduct training sessions on customer experience best practices
• Coach team members on effective customer engagement techniques
• Stay updated on industry trends and share knowledge with the team

Innovation and Continuous Improvement:

• Propose and implement innovative ideas to enhance customer experiences
• Continuously evaluate and refine customer experience strategies
• Stay informed about emerging technologies and their potential applications

Conflict Resolution:

• Address and resolve complex customer issues or escalations
• Develop and implement effective service recovery strategies
• Turn negative experiences into positive outcomes

Event Management:

• Plan and execute customer-focused events and experiences
• Ensure events align with brand values and customer experience goals
• Gather feedback and measure the success of customer events

Requirements:

• Bachelor's degree in Marketing, Business, Hospitality, or related field
• Proven experience in customer service, brand management, or related roles
• Strong understanding of customer experience principles and best practices
• Excellent communication and interpersonal skills
• Ability to analyze data and derive actionable insights
• Proficiency in CRM systems and data analysis tools
• Creative problem-solving skills and innovative thinking
• Strong project management and organizational abilities
• Adaptability and willingness to work flexible hours when needed

This role requires a passionate, customer-centric individual with a keen eye for detail and the ability to create memorable experiences that align with the brand's vision and values.Location:On-site xe2x80x93Pune, MHIf this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle