Job Description

Role Overview :We are seeking a seasoned professional to manage travel arrangements for the company - including documentation and formalities - pre- and post-travel and selling travel packages/travel solutions to our clients and provide them with excellent pre and post-sales service, ensuring a high customer satisfaction.This position will be responsible for ensuring all the travel arrangements/operations (domestic or international) are completely hassle-free. Responsibilities include, but are not limited to, A. Travel Operations- Efficiently and cost-effectively manage end-to-end travel arrangements for both International and domestic locations (i.e., accommodations, booking flights, trains, etc hotels, car rentals, visa requests, other required relevant activities)- Negotiate and secure competitive rates, discounts, and special travel arrangements.- Establish and maintain relationships with travel agencies, airlines, hotels, and other travel service providers.- Communicate with the person traveling regularly to keep them updated on details.- Manage emergency changes/cancellations professionally and calmly.- Update Management on travel expenses.- Maintain travel reports & MIS.- Monitor vendor performance and address any issues or concerns promptly.- Manage and process all travel-related documentation, forms & formalities etc.- Stay updated with travel management tools, online booking systems, and industry trends to leverage technology for effective travel management.B. Sales :- Sell MICE services to clients - Identify client travel needs and preferences, and provide them with tailored travel packages/ travel solutions and contribute to the company\'s overall growth and revenue.- Be SPOC for enquiries - Handle customer inquiries and resolve issues or complaints in a professional and timely manner.- Assist clients with travel documentation and ensure they have all necessary information for their trip.- Coordinate with internal department for bookings and reservations for flights, accommodations, transportation, and other travel-related services.- Collaborate with airlines, hotels, and other travel partners to negotiate prices and secure the best deals for customers.- Research and stay updated on travel destinations, industry trends, and available offers to provide accurate and up-to-date information to clients.- Build and maintain strong relationships with the stakeholders, ensuring their satisfaction throughout the entire booking process.Candidate Profile :- 5-8 years of proven experience in travel sales for both domestic and international travel domain.- Should know international travel regulations, forms & formalities, customs, currencies etc- The incumbent should have good knowledge of domestic and international critical itineraries/routings (good geographical knowledge is critical)- In-depth knowledge of various travel destinations, airline policies, and travel industry practices.- Good command on English, written and spoken - should be able to converse/interact with stakeholders, especially with international clients, and provide exceptional customer service.- Strong sales and negotiation skills, with a proven track record of achieving targets.- Familiarity with travel booking systems and software is an asset.- Proficiency in using computer systems and Microsoft Office applications.- Strong business development & networking skillsImportant :- Compensation - 4 to 6 LPA- 5 days working- Location - Okhla Phase III, New Delhi- Role type - Full-time/regular/Permanent- Job Type - Work from office - regular office hours.- Selection process - Shortlisted candidate will be required to come to the HO in Delhi for the interview- Association with a brand with nearly 4 decades of roots- Preference will be given to the immediate joinerAbout EIG :- Established in 1987, the Exhibitions India Group (EIG) is a leading trade promotion organization that acts as an interface between government, industry, media, academia, etc.- The Group creates opportunities for trade promotion, networking, encouraging investments, joint ventures, and technology transfers through the platform of international exhibitions and conferences. - EIG has organised over 100 international trade shows since inception, including the creation of some of the longest-running and most impactful exhibitions in India. EIG also represents 100+ exhibitions worldwide in various industry segments, and facilitates Indian Exporters to participate in overseas exhibitions. (ref:updazz.com)

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