Job Description

:Are you ready to put your mark on one of Sweden\'s most leading tech brand? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the technical support team\'s role to put us into the spotlight.The essence of the roleAs Sr. Executive-Customer Support, you will develop relationship with customer by resolving their quires related to product/application.As our new ROLE you will:

• Maintains customer relationship by responding to inquiries, documenting actions.
• Supervise the execution, monitoring and measurement resulting campaigns and their success.
• Ensure campaign implementation follows organizational guidelines.
• Compile regular reports of campaign performance and results.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer\'s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers\' accounts.
• Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Improves quality service by recommending improved processes, identifying new product and service applications.
• This role is based at our Noida office.

Who are you?In order to contribute in this role you have:

• Minimum of 1-2 years of experience in technical support, Email HTML creation, campaign execution or a related field
• Education - B.Tech/BE
• Strong communication and interpersonal skills.
• Teamwork skill with a problem-solving attitude.

Big Plus

• Experience in CRM.

Are you ready? Join us on our journey!Benefits:

• Private Health Insurance
• Training & Development

Sinch