Job Description

Job Summary:
The Executive/Senior Executive - Training & Development (Field Training) is responsible for
supporting the Training & Development team in delivering effective and efficient training programs
within the Quick Service Restaurant (QSR) industry. This role primarily focuses on providing on-the-
job training to employees, monitoring their performance, and ensuring compliance with operational
standards and procedures.
Responsibilities:
1. On-the-Job Training:

• Conduct on-the-job training sessions for new hires and existing employees.
• Demonstrate and explain operational procedures, best practices, and customer

service standards.

• Provide hands-on guidance and support to employees to enhance their skills and

knowledge.
2. Performance Monitoring:

• Observe and assess employee performance during training sessions and on-the-job.
• Provide feedback and coaching to employees to improve their performance and

adherence to operational standards.

• Identify areas for improvement and develop action plans to address performance

gaps.
3. Compliance with Operational Standards:

• Ensure that all employees comply with the QSRs operational standards and

procedures.

• Monitor and assess employee adherence to food safety, cleanliness, and hygiene

standards.

• Conduct regular audits to identify non-compliance issues and implement corrective

actions.
4. Training Material Development:

• Assist in the development of training materials, modules, and resources.
• Collaborate with the Training & Development team to create engaging and

interactive training content.

• Update and revise training materials as needed to reflect changes in operational

procedures or industry standards.
5. Training Evaluation and Reporting:

• Assist in evaluating the effectiveness of training programs through assessments and

feedback mechanisms.

• Collect and analyze data on training outcomes and employee performance.
• Prepare reports on training evaluation results and provide recommendations for

improvement.
6. Collaboration and Coordination:

• Collaborate with the Training & Development team to ensure smooth execution of

training initiatives.

• Coordinate with store managers and supervisors to schedule and organize training

sessions.

• Communicate with employees to ensure their understanding of training schedules

and expectations.
Qualifications and Skills:

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