Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited xe2x80xa2 Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks xe2x80xa2 Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic xe2x80xa2 Admin ranging from adjusting customer accounts through to sending mass customer communications