Job Description

:



Position Title, Responsibility Level

Executive

BO3

Function

Healthcare

Reports to

Assistant Manager

Permanent/ Temporary

Permanent

Span of Control

Nil

Location

Noida, India

Basic Function

• Work Type - Back office \xe2\x80\x93 Voice (80% BO \xe2\x80\x93 20% Voice)
• Call provider and verify the missing information
• Once the case is received, action to be taken as per SOP
• Determine if case can be processed and/or to be routed to another queue

Essential Functions

• Navigate through multiple system / applications for data gathering
• Proficiency with computer skills (navigating multiple systems and keyboarding)
• Understand the goals and standards to ensure that quality and productivity standards are met
• Accurate and timely updating of the database
• Meet the agreed upon KPIs as per the operational definitions and targets
• Participate in the User Acceptance Testing as needed
• 98% - 100% attendance during training/nesting period is required
• Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

• Actively participate in the team meetings, discussions and provide inputs
• Calibrate, Cooperate, and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

• Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information
• Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers

• Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner

Organizational Relationships

Reports To : Team Manager Supervises : None

Skills

Technical Skills

• Working knowledge of MS office (Word, Excel, and Power point) and Internet / Outlook

Process Specific Skills

• Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge
• Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone, and typing on the computer.
• Work requires the ability to perform close inspection of handwritten and computer-generated documents as well as a PC monitor.
• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
• Typical office working environment with productivity and quality expectations

Soft skills (Desired)

• Effective communication skills, both verbal and written Must be a B1, preferably a C1 CEF level
• Works effectively with a team

Soft Skills (Minimum)

• Must be a B1 CEF level

Education Requirements

Bachelor\xe2\x80\x99s degree with a minimum 15 years of education

Work Experience Requirements

0 to 1 years of experience

Annexure:

Acknowledgement (acknowledge that the information contained in this document is factual and complete)



Candidate Supervisor/Manager Date

EXL Service