Executives

Year    Kochi, Kerala, India

Job Description


:Position Title, Responsibility LevelAssociateFunctionHealthcareReports toAssistant ManagerPermanent/ TemporaryPermanentSpan of ControlIndividual ContributorLocationKochi, IndiaBasic Function

  • Work Type - Back office
  • Search for claims related documents in different systems, create a case, attach the documents to the cases created
  • Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
  • Once the case is received from SME, action cases as guided by the SME
  • Generate letter and send it to the customer
Essential Functions
  • Navigate through multiple system / applications for data gathering
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - 100% attendance during training/nesting period is required
  • Tying speed \xe2\x80\x93 25-30 words/minute with 90% accuracy
  • Must be flexible to work hours with Monthly work schedules changes
Primary Internal Interactions
  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
Primary External Interactions
  • Email Communications
  • Verbal Communication
Organizational RelationshipsReports To : Team Manager Supervises :SkillsTechnical Skills
  • Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
Process Specific Skills
  • Advanced knowledge and ability to navigate CVSH-AETNA systems.
  • Strong comprehension skills (Need screening during interview)
  • US Healthcare knowledge is preferred but not mandatory
Soft skills (Desired)
  • Effective communication skills, both verbal and written, Aptitude &Analytical Anility
Soft Skills (Minimum)
  • None
Education RequirementsBachelor\xe2\x80\x99s degree with a minimum 15 years of educationWork Experience RequirementsFresher\xe2\x80\x99s, resources right out of the college can be hired to 1 year experienceAnnexure:Acknowledgement (acknowledge that the information contained in this document is factual and complete)Candidate Supervisor/Manager Date

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Job Detail

  • Job Id
    JD3317629
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kochi, Kerala, India
  • Education
    Not mentioned
  • Experience
    Year