+ Qualification - Graduate (Any Degree)
+ Experience - 3-5 years
+ Good written and verbal communication skills
+ Experience in administering O365, Azure Active Directory, Dynamics CRM and SharePoint environment.
+ Experience in purchasing the accounts and managing various service levels.
+ Experience in managing and troubleshooting issues on Organizations SharePoint account and Dynamics CRM account.
+ Experience in working on the organization's communication platforms like Teams and yammer etc.
+ General knowledge of networking - IP, DNS, SMTP .
+ Location - Bangalore / Chennai
### Key Responsibilities
+ Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
+ Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
+ Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
+ Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
+ Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
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