Job Description

### Job Information


Job Type


Full time
Work Experience


0-2 years
Industry


E-Commerce Furniture
Date Opened


12/13/2024
State/Province


Maharashtra
City


Mumbai
Zip/Postal Code


123456
Country


India

###


Key Responsibilities:

• Customer Engagement:

Greet and engage customers with professionalism and enthusiasm, ensuring a warm, welcoming, and positive experience from the first point of contact.
• Product Consultation:

Provide detailed and compelling descriptions of products, emphasizing their features, benefits, and value, helping customers make informed purchasing decisions.
• Client Needs Assessment:

Engage with customers to understand their needs and preferences, offering tailored recommendations and solutions that match their specific requirements.
• Query Resolution:

Address customer queries promptly and effectively via phone, email, or in person, providing accurate and helpful information.
• Sales Assistance:

Guide customers through the purchase process, offering expert advice and assisting in making confident buying decisions.
• Lead Generation & Outreach:

Make proactive outbound calls to potential customers, introducing them to Wooden Street's diverse range of products and fostering new business relationships.
• CRM Utilization & Follow-Ups:

Maintain detailed records of customer interactions, ensuring timely follow-ups and continuous engagement with prospects using CRM software.
• Team Collaboration:

Work effectively within a dynamic team environment, contributing to shared goals and supporting team success.
• Customer Service Excellence:

Provide exceptional service with a genuine desire to exceed customer expectations, ensuring high satisfaction and fostering long-term loyalty.

Other Duties:

Perform any other related tasks as assigned by the management to support business growth and operational needs.### Requirements

Key Skills & Attributes:

• Excellent Communication Skills:

Strong verbal and written communication skills to engage with customers and present product information effectively.
• Customer-Centric Mindset:

A passion for helping customers, with a focus on understanding their needs and delivering tailored solutions.
• Sales Expertise:

Previous experience in sales or business development, with a proven ability to meet and exceed targets.
• Team-Oriented:

Ability to work independently while collaborating effectively within a team environment to achieve collective success.
• Proactive & Energetic:

A self-starter with a positive attitude, enthusiasm, and the drive to achieve results.
• CRM Familiarity:

Experience using CRM software or the ability to quickly adapt to new systems for managing customer interactions.