Job Description

At CLiQ: . We obsess over customer delight. . We are out there to find an alternate way of doing e-commerce. . We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes. . We believe in Uncomfortable Transparency. . We will always be respectful, empathetic, and caring about the well-being of our teams. . we encourage experiments and creativity in Technology. . We develop and use technology to enhance day-to-day life and have a positive impact on customers. . We encourage experiments and creativity in Technology. We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all\' Purpose of the position - Managing order processing operations of assigned sellers , work on reducing the order to ship timelines and increase in adherence of TAT. Key Deliverables - 1. The person will be responsible for managing Seller Omnichannel operations & ensuring the customer promise & internal TATs are met . This involves daily coordination with the partner stores / warehouses for on time handover of shipments , logistics partners for timely pickup & deliveries . 2. Monitor the performance of the sellers & the logistics partner . 3. Monitor multiple parameters like Order to Ship TAT , Ship to Delivery TAT , Overall Order to Delivery TAT , Seller Rejections & make changes to optimize the performance . 4. Resolve any disputes related to the seller , mall management , logistic partner . 5. Innovate and implement new ideas to improve the performance of Same day & Next day deliveries . Key Skills required - 1. Proficient in excel. 2. Strong interpersonal skills (both verbal & written) 3. Basic analytical skills and understanding of ecommerce / retail operations would be an advantage. The opportunities we have are perfect for highly motivated and talented candidates. We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results. So QUiQ - PiQ - CliQ before the opportunity is missed.

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