Job Details What you will do The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Responsible for the timely and accurate performance of the full range of tasks described below:
To handle internal or external helpdesk queries through calls or emails.
Ensure SLA?s & KPI are meet.
To analyze and fix the issues - short term and long term
To schedule business cadence to review and fix issues
To drive improvements and improve efficiency
To ensure qualification, motivation and development team members
To ensure compliance to applicable policies, guidelines and regulations
How you will do it?
Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight
Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day
Invoice clarification including interaction with purchasers, requisitions and/ or vendors
Ensuring 100% accuracy for invoices processed
All invoices are approved as per company guidelines
Routing of invoices as per the authority matrix
Raising proper queries to business in case of any issues in invoices processing & resolving the issues
Initiate and process the electronic credit note scheme for vendors
Maintain and reconcile Accounts Payable and GR/ IR accounts
Perform other duties as requested by Manager
Recognize and communicate potential issues to responsible team leader in case of necessity
Contributes ideas and actions towards the continuous improvement of processes within area of influence
Understand and apply procure to pay processes, policies, procedures and internal control standards
ERP Oracle is must
Sound understanding on GST & WHT
Person from Indian Accounting background
Ensure timely and accurate processing of payments to the vendors and employees
Ensure compliance to SOD and other compliance requirements
Support the team for specific transactions and solve operational escalations/ issues
Ensure thorough reviews / spot checks to ensure processing quality is maintained
Ensure that adequate and updated process documentation and desktop procedures exists and is used
Executing PPR on timely basis, ensuring approval before payments execution
Ensuring timely payments for Statutory, utility payments
What we look for This is an middle position that requires the following experience:
1 to year experience in PTP end to end process
B.com / BBA / MBA / M.Com
Fluent English (Verbal and written)
Self starter who is performance and quality oriented
Good communication skills (verbal and written)
Distinctive customer orientation and interact courteously with customers
Flexible work style and ability to work under pressure
Adaptable to learn new processes, concepts, and skills
Who we are At Johnson Controls, we?re shaping the future to create a world that?s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
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