Job Description

Executive - POSNo. of Positions1OperationsFunctionPOSManager- POSBand5GurugramLast date of submission31st Jan 2025Key Responsibilities:

• Financial Payout - POS request processing
• Coordination with business partner and ensure cases closed timely with accuracy
• Daily WIP management to ensure TAT is adhered
• Liaise with various departments at HO for smooth operations
• Closure of HO actionable cases within the TAT
• Processing of cases post due diligence checks
• Refund approval tracking and governance MIS
• MIS
• NEFT rejection cases tracking and processing
• NPS Detractors analysis and take corrective action plan to improve the process.
• Data reconciliation, MIS/Dashboard Reporting
• Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement along with implementation.
• Open audit points to be closed within timeline and ensure timely submission of self-identified issues.
• Ensuring the timely response to on queries recd from mail and resolving the requests within defined timelines

Measure of Success:

• TAT Adherence as per the Target on following Metrics - 72 Hrs-50%, Half SLA -95% and SLA-100%
• Reduction in PPHI
• NPS Target -

76% * QC Score99% * Timely reporting of Dashboard/MIS

• Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.
• Keep update on Audit Points and Timelines.
• Timely SOP updation and maintenance

Desired qualifications and experience:

• Should be a Graduate, preferably with Insurance background.
• Good Knowledge of Ingenium Application.
• Must have a minimum of 2-3 years in Insurance and automated reports run.

FOR LATERAL MOVEMENT

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role.
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current role.

Knowledge and skills required:

• Exposure to quality tools and processes
• Good communication skills
• Strong adaptability and Problem solving skills
• Expertise in Excel/formulas.

Executive - POSNo. of Positions1OperationsFunctionPOSManager- POSBand5GurugramLast date of submission31st Jan 2025Key Responsibilities:

• Financial Payout - POS request processing
• Coordination with business partner and ensure cases closed timely with accuracy
• Daily WIP management to ensure TAT is adhered
• Liaise with various departments at HO for smooth operations
• Closure of HO actionable cases within the TAT
• Processing of cases post due diligence checks
• Refund approval tracking and governance MIS
• MIS
• NEFT rejection cases tracking and processing
• NPS Detractors analysis and take corrective action plan to improve the process.
• Data reconciliation, MIS/Dashboard Reporting
• Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement along with implementation.
• Open audit points to be closed within timeline and ensure timely submission of self-identified issues.
• Ensuring the timely response to on queries recd from mail and resolving the requests within defined timelines

Measure of Success:

• TAT Adherence as per the Target on following Metrics - 72 Hrs-50%, Half SLA -95% and SLA-100%
• Reduction in PPHI
• NPS Target -

76% * QC Score99% * Timely reporting of Dashboard/MIS

• Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.
• Keep update on Audit Points and Timelines.
• Timely SOP updation and maintenance

Desired qualifications and experience:

• Should be a Graduate, preferably with Insurance background.
• Good Knowledge of Ingenium Application.
• Must have a minimum of 2-3 years in Insurance and automated reports run.

FOR LATERAL MOVEMENT

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role.
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current role.

Knowledge and skills required:

• Exposure to quality tools and processes
• Good communication skills
• Strong adaptability and Problem solving skills
• Expertise in Excel/formulas.

Max Life Insurance