Job Description

About _VOIS_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About _VOIS IndiaIn 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Job RoleKey accountabilities and decision ownershipPrimary Objectives:

• acknowledge incidents, problems and service requests & handle them with appropriate support from senior team members ensuring the SLA.
• Documentation and knowledge training: Utilizing Confluence and Jira to document learning of the knowledge training sessions & best practices for having SOPs & MOPs.
• Gain operational understanding of managed solutions & data flow.
• Monitor system performance, analyse trends.
• Collaboration and communication: Work closely with cross-functional teams, including development, operations, and end-user to understand their needs and provide technical support & enrich their experience.

Core competencies, Knowledge, and experience

• Good conceptual understanding of Performance management tools & application operations.
• Understanding of ITIL basics.
• Understanding of virtualization concepts.
• Good understanding of Unix/Linux operating systems commands. Scripting and automation skills using languages like shell, python would be added advantage.
• Team player, quick learner & self motivated.
• Good communication and presentation skills in English (both written and spoken)

Must have technical/professional qualifications:

• Operations training certification
• Preferred to have ITIL Understanding.
• Training Certification on any language
• Only graduates/Postgraduates needs to apply.

_VOIS Equal Opportunity Employer CommitmentIndia:_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone