Job Description

What you'll do
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The Network Operations Technician is responsible for providing monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities.The Network Operations Technician performs tasks to provide clear support to monitoring network nodes, execute event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.Typically reports to the Network Operations Manager or Customer Operations Manager. Who you are
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• Good understanding of network operations procedures to deliver assigned tasks related to project initiations, system requirements, incident management and cost base management;
• operational excellence;
• preventive maintenance, PW, acceptance tests;
• Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit);
• Provides transactional services using clear communication for end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
• Exchanges information to enable delivery of assigned tasks in line with process;
• Provides consistent advice for certain processes including planning, scheduling, implementing and testing new services, new features and network expansions;
• Performs assigned duties related to ensuring the availability, performance and scalability of the network systems and consolidation of Service Assurance function for IT and Networks;
• Provides support to maintain solid relations with vendors and partners;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Not a perfect fit?
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Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you
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We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are
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You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.


As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.


Together we can.