Executive Operations Setu

Year    Gurgaon, Haryana, India

Job Description


Career Opportunities

Position

Exec/AM - NEOM Desk

No. of Positions

10

Department

Operations

Function

Operations - Agency

Reporting to

Manager - NEOM

Band

5/5A

Location

Gurgaon

Last Date of

Submission

Key Responsibilities & Indicative time allotment

Customer on-boarding and Issuance Deliverables - 80%

  • Drive Targeted applied to paid ratios in respective Offices.
  • Enhance M0 ratios to maximize AFYP. (Protection and Retail).
  • WIP Management and improvement of Issuance and GO Actionable Resolution TATs.
  • Improvement in take up of Insta FR, FTR etc.
  • Drive reduction Business Leakage (NTU and NPW).
  • Liaison with other support units at Home Office (such as PI, UW, IT, Sales promotion etc) to ensure that all operational issues /help items pertaining to NEOM Desk are resolved.
  • Trainings of Front End Sales team, Sellers on various UW/PI guidelines and any updates
Distribution & Agent Engagement -20%
  • Ensuring regular distribution engagement through various platforms
  • Ensure regular training and process updates to distribution team
  • Liaise with various departments at HO for smooth operations
Desired qualifications and experience:
  • Graduate
  • Must have a minimum of 3-4 years\' experience, of which at least 1-2 years should have been spent in Operations and / or Customer Service
  • Experience of branch Operations and / or Customer acquisition process preferably in Insurance, banking, telecom or MNC service companies
Measure of Success:
  • More than 90% of applied to paid ratio.
  • Consistent improvement in M0 Issuance.
  • Improvement in Insta FR Take Up Rate.
  • Business Leakage Revival
  • Agent NPS
  • DSAT
Skills:
  • Knowledge of PI and UW
  • WIP management
  • Communication Skills
  • Stakeholder Management
  • Expertise in Systems like MS Office (Excel, word, ppt etc)
Career Opportunities

Position

Exec/AM - NEOM Desk

No. of Positions

10

Department

Operations

Function

Operations - Agency

Reporting to

Manager - NEOM

Band

5/5A

Location

Gurgaon

Last Date of

Submission

Key Responsibilities & Indicative time allotment

Customer on-boarding and Issuance Deliverables - 80%
  • Drive Targeted applied to paid ratios in respective Offices.
  • Enhance M0 ratios to maximize AFYP. (Protection and Retail).
  • WIP Management and improvement of Issuance and GO Actionable Resolution TATs.
  • Improvement in take up of Insta FR, FTR etc.
  • Drive reduction Business Leakage (NTU and NPW).
  • Liaison with other support units at Home Office (such as PI, UW, IT, Sales promotion etc) to ensure that all operational issues /help items pertaining to NEOM Desk are resolved.
  • Trainings of Front End Sales team, Sellers on various UW/PI guidelines and any updates
Distribution & Agent Engagement -20%
  • Ensuring regular distribution engagement through various platforms
  • Ensure regular training and process updates to distribution team
  • Liaise with various departments at HO for smooth operations
Desired qualifications and experience:
  • Graduate
  • Must have a minimum of 3-4 years\' experience, of which at least 1-2 years should have been spent in Operations and / or Customer Service
  • Experience of branch Operations and / or Customer acquisition process preferably in Insurance, banking, telecom or MNC service companies
Measure of Success:
  • More than 90% of applied to paid ratio.
  • Consistent improvement in M0 Issuance.
  • Improvement in Insta FR Take Up Rate.
  • Business Leakage Revival
  • Agent NPS
  • DSAT
Skills:
  • Knowledge of PI and UW
  • WIP management
  • Communication Skills
  • Stakeholder Management
  • Expertise in Systems like MS Office (Excel, word, ppt etc)

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Job Detail

  • Job Id
    JD3009384
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gurgaon, Haryana, India
  • Education
    Not mentioned
  • Experience
    Year