Job Description

Career Opportunities Position Exec/AM - NEOM Desk No. of Positions 10 Department Operations Function Operations - Agency Reporting to Manager - NEOM Band 5/5A Location Gurgaon Last Date of Submission Key Responsibilities & Indicative time allot

Career Opportunities Position Exec/AM - NEOM Desk No. of Positions 10 Department Operations Function Operations - Agency Reporting to Manager - NEOM Band 5/5A Location Gurgaon Last Date of Submission Key Responsibilities & Indicative time allotment Customer on-boarding and Issuance Deliverables - 80% Drive Targeted applied to paid ratios in respective Offices. Enhance M0 ratios to maximize AFYP. (Protection and Retail). WIP Management and improvement of Issuance and GO Actionable Resolution TATs. Improvement in take up of Insta FR, FTR etc. Drive reduction Business Leakage (NTU and NPW). Liaison with other support units at Home Office (such as PI, UW, IT, Sales promotion etc) to ensure that all operational issues /help items pertaining to NEOM Desk are resolved. Trainings of Front End Sales team, Sellers on various UW/PI guidelines and any updates Distribution & Agent Engagement -20% Ensuring regular distribution engagement through various platforms Ensure regular training and process updates to distribution team Liaise with various departments at HO for smooth operations Desired qualifications and experience: Graduate Must have a minimum of 3-4 years\' experience, of which at least 1-2 years should have been spent in Operations and / or Customer Service Experience of branch Operations and / or Customer acquisition process preferably in Insurance, banking, telecom or MNC service companies Measure of Success: More than 90% of applied to paid ratio. Consistent improvement in M0 Issuance. Improvement in Insta FR Take Up Rate. Business Leakage Revival Agent NPS DSAT Skills: Knowledge of PI and UW WIP management Communication Skills Stakeholder Management Expertise in Systems like MS Office (Excel, word, ppt etc) Career Opportunities Position Exec/AM - NEOM Desk No. of Positions 10 Department Operations Function Operations - Agency Reporting to Manager - NEOM Band 5/5A Location Gurgaon Last Date of Submission Key Responsibilities & Indicative time allotment Customer on-boarding and Issuance Deliverables - 80% Drive Targeted applied to paid ratios in respective Offices. Enhance M0 ratios to maximize AFYP. (Protection and Retail). WIP Management and improvement of Issuance and GO Actionable Resolution TATs. Improvement in take up of Insta FR, FTR etc. Drive reduction Business Leakage (NTU and NPW). Liaison with other support units at Home Office (such as PI, UW, IT, Sales promotion etc) to ensure that all operational issues /help items pertaining to NEOM Desk are resolved. Trainings of Front End Sales team, Sellers on various UW/PI guidelines and any updates Distribution & Agent Engagement -20% Ensuring regular distribution engagement through various platforms Ensure regular training and process updates to distribution team Liaise with various departments at HO for smooth operations Desired qualifications and experience: Graduate Must have a minimum of 3-4 years\' experience, of which at least 1-2 years should have been spent in Operations and / or Customer Service Experience of branch Operations and / or Customer acquisition process preferably in Insurance, banking, telecom or MNC service companies Measure of Success: More than 90% of applied to paid ratio. Consistent improvement in M0 Issuance. Improvement in Insta FR Take Up Rate. Business Leakage Revival Agent NPS DSAT Skills: Knowledge of PI and UW WIP management Communication Skills Stakeholder Management Expertise in Systems like MS Office (Excel, word, ppt etc)

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