Job Description

Company Description

Travel based MNC



• In-depth knowledge of day to day operations
• Sound knowledge of online hotel segment business module
• Knowledge of handling the relocations and escalations
• Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines
• Case Resolution and Root Cause Analysis.
• Ensure Process TAT are met Liaison with stake holders for the deviations
• Service Nos Analyze Repeat escalation
• Eliminate repeated errors made by agent by working closely with Quality and training team
• Identify and initiate changes/improvements in process
• Work proactively on probable escalation/Early Warning Signal triggers as per defined process
• Excellent communication, interpersonal skills with evidence of teamwork and collaboration

Why Check-In to This Role :



• Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
• Close working with senior leadership o Potential to learn and grow at rapid pace.
• Once -in-a-career time opportunity to deploy cutting edge processes from groundsup. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation and end user business results.
• Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.

Do You Have What is Takes :(Must Haves)





• Any Graduate will work
• 1-4 Years experience in a Customer Service BPO Voice process
• Good Communication Skills
• Can work in rotational shift
• Able to manage 80-100 in a day



Qualifications

Graduate

Additional Information

Rotational Shifts