Job Description

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Role: Export Operations (Band 2 - Team Member)

Location: Mumbai

The global Freight Forwarding operations of DP World is looking for a passionate and enthusiastic individual to contribute to the global initiative at DP World in capacity of an team member for Freight & Forwarding back office operations. This role will report into supervisor, FF operations in India and functionally collaborate with stakeholders across the regions. It is a combination of team & process lead as well as Individual contributor role.

Key Responsibilities

The Team member is responsible to handle one or more of the following tasks:

• Receive shipments from Customer Management.
• Review and process shipments / bookings
• Arrange Carrier booking
• Coordinate transport
• Coordinate Customs handling
• Coordinate and support Shared Service activities, where applicable
• Arrange house BL or carrier BL in time
• Submit pre-alert for HBL\'s
• Ensure job files are always complete and correct, including milestones and additional documents,

preferably electronically

• Exception handling and reporting statuses and exceptions to CS, supporting CS in finding solutions and alternatives when needed.

Role Responsibilities

• Receive booking and Plan Shipment

• Ensure job is complete and correct, if not: act or escalate
• Plan shipment as per instruction
• Book with Carrier as per allocation
• Confirm booking with Carrier and issue booking confirmation

• Receive Cargo and Arrange VAS services

• Co-ordinate cargo receipt for LCL shipments
• Create / Update load plan for shipments in the system
• Create/Send Self Delivery Instruction to Customer Management as applicable
• Instruct MCT operator for pickup arrangement
• Execution of the Delivery Proposal

• Receive & prepare Shipping documents

• Receive & Prepare Shipping Instructions
• Update systems and create draft HBL/ MBL & send for verification
• Amend HBL/MBL if required and prepare the final HBL/MBL
• Create and send draft house bill of lading
• Send shipping instructions to carrier
• Ensure Draft carrier BL is checked and approved
• Receive final carrier bill of lading from carrier
• Select and submit jobs for pre-alert
• Send AMS/ACI or other required filings
• Request invoice from Carrier and forward to Operational Accounting for processing

• Data quality & SOP\'s

• Ensure integrity of data entered into systems.
• Update milestones in systems
• Upload E-Docs in system
• Follow-up with Customer Management teams for resolution of issues/queries + ensure timely response to customer
• Update, maintain and create customer specific SOPs

• Exception handling

• Handle all exceptions during and after shipment execution
• Ensure proper information to all parties involved
• Solve exception or assist in resolution

Must - Have Technical Skills and Experience

• More than 2 years of experience Forwarding / Supply Chain operations / shipping business
• Passion for problem-solving and tenacity to resolve challenging situations.
• Strong conviction, open to consider alternative points of views.
• Strong change agent; effective communicator, well respected by peers & subordinates.
• Excellent communication and interpersonal skills.
• Ability to deal with high levels of ambiguity and perform under time pressure
• Self-starter and self-motivated requiring little support from others.
• Manage overview of inbound and/or outbound shipments, ensuring all necessary steps including booking, documentation, ETA tracking, release, customs, transportation are done in a timely fashion
• Managing various updates in planning system, taking responsibility for the data integrity
• Develop strong understanding of customer needs through building a close relationship
• Identify areas of improvements and actively supporting the implementation of agreed improvements, products and systems
• Maintain a commercial and cost-optimization focus,
• Respond to ad hoc situations and deliver best in class solutions

Good to have skills

• Fluent in English
• Creative problem solving with continuous improvement mindset
• Thorough understanding of key events and players in the logistical import & export flow

P&O Ferries