Executive, Noc Service Experience (customer Complaints)
Job Description
1)Troubleshooting of SCCP/ Voice customer complaints and properly resolving the Service request in stipulated time to meet SLA. 2)Coordinating with Poi/ Poii partners and Vendors for resolving complaints. 3)Timely escalation to Poi/ Poii and Vendor partners to resolve the cases on time. 4) Ability to coordinate with cross functional teams. 5)Focus on maintaining SLA as per standard and strictly adhere to process.
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do \'jobs never done before\xe2\x80\x99 .
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Job Detail
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Job IdJD3060150
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear