Job Description

Location:
Delhi, DL, IN
Areas of Work: Home Improvement
Job Id: 13143

External

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The Service coordinator is an Executive level-I in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.


? To handle customer complaints and ensure resolution;


? Guiding Technicians for non-solvable complaints on their own.


? Visiting consumers' site along with Technicians on random basis to understand their ways of working.


? Quality of complaint closure


? Extensive travel of 16-20 days in a month


? Managing Set of Technicians


? Market Visit - Dealer Visit and Consumer Site visit


? Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement - Shop Meets as per sales team requests in various towns of the division.


? Product Panel display - at distribution/dealer/sub-dealer's counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA


? Training to SO - newly inducted


? Accompanying Sos in business meetings, whenever required


? He may be allotted any additional responsibility necessitated at the unit


? Job is transferable from one division to another division, as per company's requirement.