Job Description

Key Roles and Responsibilities:Employee Relationship management and Communication:

• To be the single point of contact providing EE&R representation in the aligned process through effective employee relations/counsel & query/grievance handling.

• Conduct policy sessions during induction, training and BAU (refresher) stages.

• Ensure sufficient presence and visibility on the operations floor.

• Own and facilitate the Reward and Recognition process (including distressing) across the floor.

• Assist the floor in activities where EE&R intervention is required.

• Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in identified areas.

• Communicate any policy/procedure updates/additions/deletions to all the concerned people in the process

• Drive Corporate Social Responsibility initiatives.

• Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones

Career Progression & Performance Management:

• Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually).

• Facilitation & timely execution of Internal Job Postings (Lateral) in the Process.

• Conduct the assessment centre for promoting advisors to the next level (G Grade).

Compliance:

• Complete the exit formalities for resigned employees

• Annual increments of employees as per the life cycle approach

• Ensure that confirmations are done after six months

• Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is sent to the vendor

• Follow up on Background Checks and ensure that action is taken on employees with unfavourable reports.

• Own and prepare the weekly headcount and attrition reports.

• Provide information and support for carrying out of effective Audits.

Other Activities/Initiatives:

• Come up with creative solutions to tackle issues and concerns facing operations

SPAN OF CONTROL:

• This is an \xe2\x80\x9cIndividual Contributor\xe2\x80\x9d role.

• Responsible for managing a process with a headcount of 400 to 600 people.

Firstsource Solutions