Job Description

About Patra:

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
Core Duties:
About the HR Business Role:

The HR Business Partner (HRBP) role is responsible for aligning business objectives with employees and leaders in designated business units. You will act as a key partner to Division leadership. The position cultivates partnerships across the HR function to deliver value-added service to leaders and employees that reflects the business goals of the organization. The HRBP will partner with the HR centers of excellence and Operations/Support business leaders to plan, develop, enhance, implement, and evaluate day-to-day human capital activities and solutions, including employee check-in's, engagement initiatives, policy development and enhancement, team building initiatives, employee relations, leaves, manpower and succession planning, and they facilitate the performance management process. The HRBP maintains an effective level of understanding the business, its midrange plans, its culture, and its competition. As a company brand ambassador, you'll also foster a positive culture of diversity and inclusion in everything you do. Duties/Responsibilities: • Manage and resolve employee relations issues including conducting effective, thorough, and objective investigations.
• Provides HR policy communication, guidance, interpretation and helps enforce.
• Propagates and provides interpretation of Patra core values. Helps build and sustain the Patra culture based on the care values.

Education and Experience: • Minimum of 3 years of experience resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, performance management, and recruitment.
• Bachelor's degree required.
• SPHR, PHR, SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional. (SHRM-SCP) credential preferred.
• Maintains in-depth knowledge of HR labor requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Partners with the HR Shared Services Team "HRSS" on onboarding and compliance initiatives.
• Provides day-to-day performance management (e.g. coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, engagement, and increase productivity and retention.
• Provides guidance and input on business restructures, workforce planning and succession planning from a people perspective and employee point of view.
• Helps identify training needs for individuals and managers working closely with L&D.
• Stays abreast and maintain detailed knowledge of HR trends, technology, and methodologies.
• Use analytical and critical thinking in work processes and communication skills.


Equal Employment Opportunity:

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.