Job Description

Job Responsibilities

EXECUTIVE HOUSEKEEPER

Responsibilities



Job Purpose



To lead the Housekeeping department, in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.








Managerial

Plan and Budget the revenues and costs for the Housekeeping department.


Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan.


Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.


Recruitment and Performance Appraisal/ Management of the staff in the department.


Develop & Implement the annual plan using the TBEM framework, linking the department's objectives to the unit's overall strategy.


Operational

Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.


Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.


Efficiently manage the inventory of supplies, linen and equipment


Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies


Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.


Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.


Monitor productivity standards and Schedule staff in order to optimize manpower.


Review the monthly business/occupancy reports and develop a work plan.


Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).


Co-ordinate with the Front Office on releasing of rooms and special guest requests.


Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc.


Develop departmental trainers in association with the training department & oversee all the training activities within the department.


Address any grievance and counseling issues among the department staff.


Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.


Identify key communities, plan various initiatives and co-ordinate the support activities.


Requirements

Knowledge/Skills

Thorough knowledge of modern housekeeping techniques and the latest in hygiene & safety standards.


Knowledge of various chemicals and cleaning equipments


Inventory management & Budgeting


Working knowledge of MS Office


Knowledge of textiles, fabrics and interior design


Knowledge of floriculture, horticulture and landscaping



Education



Graduate/Diploma in Hotel Management



Experience

Progression through various positions in the housekeeping department, and a minimum of 4 - 6 years experience in handling housekeeping operations.



Job Requirements

EXECUTIVE HOUSEKEEPER

Responsibilities



Job Purpose



To lead the Housekeeping department, in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.








Managerial

Plan and Budget the revenues and costs for the Housekeeping department.


Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan.


Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.


Recruitment and Performance Appraisal/ Management of the staff in the department.


Develop & Implement the annual plan using the TBEM framework, linking the department's objectives to the unit's overall strategy.


Operational

Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.


Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.


Efficiently manage the inventory of supplies, linen and equipment


Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies


Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.


Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.


Monitor productivity standards and Schedule staff in order to optimize manpower.


Review the monthly business/occupancy reports and develop a work plan.


Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).


Co-ordinate with the Front Office on releasing of rooms and special guest requests.


Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc.


Develop departmental trainers in association with the training department & oversee all the training activities within the department.


Address any grievance and counseling issues among the department staff.


Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.


Identify key communities, plan various initiatives and co-ordinate the support activities.


Requirements

Knowledge/Skills

Thorough knowledge of modern housekeeping techniques and the latest in hygiene & safety standards.


Knowledge of various chemicals and cleaning equipments


Inventory management & Budgeting


Working knowledge of MS Office


Knowledge of textiles, fabrics and interior design


Knowledge of floriculture, horticulture and landscaping



Education



Graduate/Diploma in Hotel Management



Experience

Progression through various positions in the housekeeping department, and a minimum of 4 - 6 years experience in handling housekeeping operations.