Job Description

Role : Executive Housekeeper
Department : Housekeeping
Reporting to : General Manager
Experience : 15 years plus
Location : Noida
Female Candidates PreferredPlease share your updated resume with your professional photograph atAREAS OF RESPONSIBILITYParticipates in the development and implementation of business strategies for the hotel which are aligned with Radissonxe2x80x99s overall mission, vision values and strategiesxc2xb7 Develops and implements strategies for housekeepingxc2xb7 Monitors status regularly and adjusts strategies as appropriateManages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightenedxc2xb7 Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goalsxc2xb7 Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriatexc2xb7 Inspects rooms, public space and back-of-the house areas continuallyxc2xb7 Determines appropriate staffing levels for forecasted business and schedules employees accordinglyxc2xb7 Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basisxc2xb7 Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordinglyxc2xb7 Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.xc2xb7 Manages operation of (and/or outsourced relationship with) laundryxc2xb7 Monitors assigned departments with compliance to safety standardsxc2xb7 Coordinates room availability with the Front Office Managerxc2xb7 Coordinates room maintenance with Chief EngineerDevelops and implements strategies and practices which support employee engagementxc2xb7 Recruits and selects qualified candidatesxc2xb7 Provides employees with the orientation and training needed to understand expectations and perform job responsibilitiesxc2xb7 Communicates performance expectations and provides employees with on-going feedbackxc2xb7 Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potentialCreates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsxc2xb7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest servicexc2xb7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problemsxc2xb7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basisxc2xb7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfactionxc2xb7 Performs other duties required to provide the service brand behavior and genuine hospitalityAdheres to hotel policies and proceduresxc2xb7 Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significancexc2xb7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this positionxc2xb7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environmentxc2xb7 At all times projects a favourable image of the Hotel to the publicREQUIREMENTSxc2xb7 Minimum 15 years of experience in Housekeeping managementxc2xb7 Bachelor degree preferred in Hotel Managementxc2xb7 Able to collaborate effectively with other hotel employees and managers to ensure teamworkxc2xb7 Ability to speak and read Englishxc2xb7 Strong mathematical skillsxc2xb7 Strong organizational skills

Radisson