Job Description

Job Title: Executive Housekeeper

Position Type: Full-time

Job Overview:

The Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department to ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This role includes managing a team of housekeeping staff, coordinating with other departments, and ensuring that the property is maintained to exceptional standards.

Key Responsibilities:

• Team Management:

Supervise and lead the housekeeping team, including hiring, training, and performance management.

Create work schedules, assign tasks, and monitor staff performance to ensure efficiency and productivity.

• Standards and Quality Control:

Maintain and enforce cleanliness and sanitation standards in all guest rooms, public areas, and back-of-house areas.

Conduct regular inspections of guest rooms and public areas to ensure adherence to property standards.

• Inventory and Supply Management:

Manage inventory levels of cleaning supplies, linens, and equipment. Place orders as needed and control costs.

Ensure proper storage and handling of all supplies and equipment.

• Guest Satisfaction:

Address and resolve guest complaints and requests related to housekeeping services promptly and professionally.

Collaborate with the front desk and other departments to ensure guest needs are met.

• Administrative Duties:

Prepare and manage departmental budgets, including labor and supply costs.

Maintain records of staff attendance, performance, and training.

• Safety and Compliance:

Ensure all housekeeping procedures comply with health and safety regulations and company policies.

Conduct regular safety training and ensure that all staff are knowledgeable about emergency procedures.

• Communication:

Communicate effectively with other departments to coordinate guest services and special requests.

Provide regular updates to management on departmental performance and issues.

Qualifications:

• Education: relevant certifications or courses in hospitality management preferred.
• Experience: Minimum of 5 years of experience in housekeeping, with at least 2 years in a supervisory role.
• Skills:
• Strong leadership and team management skills.
• Proficiency in using cleaning equipment and understanding of sanitation procedures.
• Effective communication and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

Job Type: Full-time

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 5 years (Preferred)

Work Location: In person