Job Description

Job Responsibilities Managerial Responsibilities i. Manage the various in-room servicing requirements of discerning guests and maintain the exacting standards of hygiene and cleanliness in public areas. ii. Manage the turndown programme and special setups in suites as per the requirements of discerning international guests. iii. Create a work environment that is high in employee morale and provides constant learning &development and use the feedback from ESS to draw an action plan. iv. Develop systems and procedures that achieve higher cost efficiency, guest satisfaction and intuitively create wow factors by personalizing the housekeeping services to guest\'s needs. v. Recruitment and Performance Appraisal/Management of the staff in the department. vi. Develop & Implement the annual plan using the TBEM framework, linking the department\'s objectives to the unit\'s overall strategy. vii. Constantly monitors key performance indicators for the departments and takes corrective action. viii. Develop & Implement systems and procedures that ensure safety & health of all stake holders in the Hotel and also protect the properties of the company. Shall always work towards diminishing the risk of any untoward incidents in the hotel. Operational Responsibilities i. Supervise and direct the daily activities of all Housekeeping staff and responsible for the efficient and smooth operation of the department. ii. Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these. Ensure 100% compliance to Standards and SOP\'s. iii. Efficiently manage the inventory of supplies, linen and equipment iv. Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies v. Ensure through regular monitoring of Guest Saatisfaction and constant guest feedback, prompt, efficient and accurate service to all guests. vi. Plan and implement preventive maintenance and cleaning schedules for rooms and public areas. vii. Monitor productivity standards and Schedule staff in order to optimize manpower. viii. Review the monthly business/occupancy reports and develop a work plan. ix. Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc). x. Co-ordinate with the Front Office on releasing of rooms and special guest requests. xi. Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc. xii. Develop departmental trainers in association with the training department & oversee all the training activities within the department. xiii. Address any grievance and counseling issues among the department staff. xiv. Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology. xv. Identify key communities, plan various initiatives and co-ordinate the support activities. xvi. Prepares the annual budget xvii. To abide with all Safety, Health & environment policies of the company. xviii. Any other job assigned by General Manager or any other authorized person. Job Requirements Candidate must possess at least a Bachelor of Hotel Management in Hospitality/Tourism/Hotel Management or equivalent. At least 10 year(s) of working experience in the related field is required for this position. At least 3 years of experience as EHK in an utra luxury hotel. Preferably Managers specializing in Hotel Management/Tourism Services or equivalent. Job role in Management or Hotel Housekeeping.

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