Job Description

Locations: Goa, Jaipur, Gurgaon


Your Role:


As a Front Office Supervisor, you are responsible for overseeing and coordinating the day-to-day operations of the front office department at the hotel. Responsibilities will include:


• Ensuring a high level of customer service, handling guest inquiries and resolving issues or complaints.
• Supervising and training front desk staff as per the brand SOP's, keeping the staff motivated and empowered at all times to deliver guest satisfaction.
• Managing the check-in and check-out process, including room assignments and billing.
• Handling room reservations and ensuring accurate booking information has been communicated to all departments.
• Managing cash and payment transactions, preparing daily reports, and assisting with budget control.
• Ensuring the security and safety of guests, staff, and the property by following established protocols.
• Building positive relationships with guests to enhance their experience and encourage return visits.
• Performing administrative tasks, such as maintaining records, managing emails, and handling phone calls.
• Addressing and resolving any issues or conflicts that arise during a guest's stay.
• Scheduling front office staff for different shifts to ensure 24/7 coverage.
• Ensuring that the front office operations comply with hotel policies, local regulations, and industry standards.

Skills & Requirements:


• Hotel Management and/or skill relevant education preferred
• Pleasing personality and good communication skills
• Computer dexterity: MS Office (Word, Excel, PPT)
• Prior relevant hospitality experience in position of application.
• Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)