International Institute of Technology, Design and Management (IITDM Vizag)
Location:
Visakhapatnam, Andhra Pradesh
About Us:
International Institute of Technology, Design and Management Visakhapatnam (IITDM Vizag ) is a premier institution committed to excellence in education, research, and innovation across the fields of technology, design, and management. IITDM is situated on a sprawling 34-acre, Wi-Fi-enabled green campus in the vibrant city of Visakhapatnam, Andhra Pradesh, IITDM Vizag offers a sustainable and enriching environment for learning and innovation. IITDM Visakhapatnam delivers a comprehensive and dynamic education for aspiring business leaders through its cutting-edge Postgraduate Diploma in Management (PGDM) programs. These 2-year programs, specializing in Business Analytics and Aviation and Maritime Business Administration, seamlessly blend theoretical knowledge with practical applications to equip students for success in today's fast-paced and global business environment.
The curriculum equips students with a strong foundation in business management principles as well as prepares them to be industry ready through specialized programs. At IITDM Vizag, our PGDM programs are co-designed, co-developed, and co-delivered by IITDM Vizag faculty in partnership with industry experts, ensuring the programs are both academically rigorous and closely aligned with industry needs. With a strong emphasis on experiential learning, students engage in real-world projects, case studies, and internships, enabling them to apply their knowledge while honing critical thinking, problem-solving, and leadership skills.
About the Role
: The Executive - Front Office plays a crucial role as the first point of contact for IITDM Vizag, representing the institute's professional image to prospective students, parents, visitors, and faculty. This position requires a highly motivated and personable individual with excellent communication and interpersonal skills, ideally with experience in the hospitality sector. The primary responsibility is to provide a warm, welcoming, and efficient reception service, ensuring a positive experience for all visitors. Experience in sales and marketing is highly valued for this role.
Key Responsibilities
:
Reception & Visitor Management:
Greet and welcome all visitors, including prospective students, parents, faculty, staff, and other stakeholders, in a professional and courteous manner.
Manage the visitor log, ensuring accurate record-keeping of all visits.
Direct visitors to the appropriate departments or individuals, providing clear and concise directions.
Handle incoming calls, transferring them to the appropriate extensions or taking messages as needed.
Manage the reception area, ensuring it is clean, organized, and presentable at all times.
Maintain a professional and welcoming atmosphere in the reception area.
Student & Parent Interaction:
Provide information to prospective students and parents about IITDM Vizag's programs, admission process, and facilities.
Assist prospective students and parents with initial inquiries, directing them to the admissions or finance executives for detailed consultations.
Manage appointments for admissions and finance executives, ensuring smooth scheduling and coordination.
Provide support to the admissions team during student recruitment events and open houses.
Administrative Support:
Handle incoming and outgoing mail and courier deliveries.
Maintain office supplies and ensure the reception area is well-stocked.
Assist with general administrative tasks, such as photocopying, scanning, and filing.
Manage and maintain the reception area's equipment and resources.
Communication & Coordination:
Communicate effectively with various stakeholders, including faculty, staff, students, and visitors.
Coordinate with other departments to ensure smooth operations and efficient visitor management.
Maintain a professional and positive working relationship with colleagues.
Qualifications & Skills:
Bachelor's degree in Hospitality Management or BBA with a specialization in Sales and Marketing.
3-5 years of proven experience in a front office or customer service role, preferably in the hospitality or education sector.
Excellent communication skills (written and verbal) in English. [Mention any other language proficiency requirements if applicable.]
Strong interpersonal skills and a customer-centric approach.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Professional appearance and demeanor.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Experience in student counseling or admissions (advantageous).
Experience in sales and marketing, particularly in promoting services or educational programs, is a significant advantage. This includes the ability to effectively communicate the value proposition of IITDM Vizag's programs.
Job Type: Full-time
Pay: ?360,000.00 - ?480,000.00 per year
Benefits:
Flexible schedule
Health insurance
Life insurance
Provident Fund
Schedule:
Day shift
Education:
Bachelor's (Required)
Language:
telugu (Required)
Hindi (Required)
English (Required)
Work Location: In person