Executive Exports

Year    Mumbai, Maharashtra, India

Job Description


Position Summary:

  • Ability to place orders in the SAP system
  • Strong problem-solving skills and ability to follow-up on issues. Review all customer purchase orders for DO, CR, Service upgrades and accessories
  • Interacts directly with worldwide country contacts, Supply chain planners, Master Data, Credit Dept, US shipping offices, Warehouse operations, and Carestream transportation area to ensure all order/ shipment requirements are properly communicated and adhered to.
Position Responsibilities:Responsibilities: US&C Exports (Job Allocation: 50%)
  • Identifying and resolving issues related to orders.
  • Tracks shipments using various carrier websites and communicates information to customers as required
  • Handles numerous specialized order management functions such as Return Authorizations/ Credits, pricing issues/ quotes, legalization of shipping documents, and coordinating shipment requirements between different CSH US sites and subsidiaries.
  • Ensures US supplied orders meet customer requirements, as well as US and country specific government regulatory requirements.
Responsibilities: COS Analyst (Job Allocation: 50%)
  • Check Eshop Orders placed by Customer and create equipment & Media Orders in SAP.
  • Create Customers\' PFI in SAP.
  • Support customers on E-shop issues.
  • Create Internal Orders in SAP (Free of Charge Orders, Samples, Events, Special Sales Agreements etc.)
  • Interact with Supply-Chain and Logistics for product availabilities and delivery issues and provide updates to customers accordingly. Escalate pricing issues to Customers, if any.
  • Create financial documents in SAP (Rebates, Adjustments, Deferrals)
  • Apply the Capitalization Process in agreement with Controllers, Lead to order & IBM. (including asset handling).
  • Manage Customers\' Claims and Returns for Media in SAP as well as their associated amounts for approval.
  • Correct wrong invoice documents in SAP for related Equipment Orders.
  • Run daily, weekly, and monthly Reports in C4C and SAP to track day to day Order Management activities, Quality Checks and SLA\'s performance.
  • Run Reports for Audit Reviews (SOX).
  • Liaison with Compliance team to get orders and forwarder agents approved.
  • Liaison with Credit to confirm payments received from customers.
  • Create Shipping Instructions for goods pick-up from warehouse of the customer.
  • Generating Shipping documents as and when necessary and co-ordinate with Customers for their confirmation.
  • Generating Invoices and dispatching it to customers
Required Skills & Education:Schedule - Monday to Friday 9 hours with a shift window 1230 hrs - 0030 hrs IST. Flexibility to adjust schedule to business needs.Abilities:
  • Strong customer service orientation
  • Attention to detail and ability to multitask
  • Strong communication skills, both verbal and written
  • Team player with a positive attitude
  • Must be able to work effectively with different country cultures and language barriers
  • Export and import knowledge (incoterms, duties, export invoices, etc).
  • Strong problem-solving and critical thinking skills
  • Able to work in a fast-paced and high-stress environment
  • Sense of urgency and ability to prioritize tasks effectively
Experience - 3 years\' experience in Customer ServiceDesired Skills:Work Environment:Physical Requirements:

Carestream Health

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD3496432
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year