Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other\'s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Executive - Exams Operations

Department/Country: Exams
Location of the post: New Delhi

Payband: PB4

No. of Openings: 1

Deadline for applying: 5 June 2023

Role Purpose:

To support the planning and delivery of UK examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers.

Main Accountabilities.

• Responsible for logistical excellence (inbound and outbound of equipment and confidential material) in the secure delivery of equipment and exam material of Distribution examinations.
• Responsible for operational excellence in the planning and delivery of Distribution examinations.

• Responsible for coordination with stakeholders, liaising with courier partners and resolving complaints.

• Adhere to company procurement and finance policies to procure equipment for Examinations India and managing stock and inventory.

• Adhere to Examinations India, global and board specific procedures, policies and ensure that procedural timelines are met.

• Responsible for compliant and secure storage of all required data and materials.

• Provide required financial data as required in order to ensure an efficient, secure and appropriately controlled environment as per British Council\'s financial control standards.

• Coordinate all resources efficiently, taking into account times of peak activity and factors which could influence operations, for example festivals and seasonal weather constraints

Skills, Experience and Knowledge.

• Service and product delivery support
• Customer support
• Relationship and stakeholder Management
• Finance and Resource management
• Experience in operations or logistics.
• Experience of working/coordinating in a large team and/or in a matrix team environment in team

Qualification

• Graduate degree
• 1+ years of Experience in Operations /Supply Chain.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \'ASK HR\' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

British Council