Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people. Job Title: Executive Exams Operations Department/Country: Exams, India Location of the post: Mumbai Payband: PB4 Contract Type: Indefinite Contract. Should have Working Rights in India. If you wish to join our talent pool, you will be asked to complete an application form. In compliance with our policy of equal opportunities to people with disabilities, British Council can provide reasonable adjustments and can opt for a traditional pre-screening phone call if a video interview is not feasible. The talent pool is open to external and internal candidates. Deadline for applying - 4th August, 2023 Role Purpose As Operations Executive, you will support the planning and delivery of UK and non UK examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers. Main Accountabilities Assist in delivering operational excellence in the delivery of examinations. Adhere to India Exams, global and board specific procedures, policies and ensure that procedural timelines are met. Manage and ensure all storage of exams material and information is secure, compliant and meets all procedures and policies. Support Exams operations, logistics and exam delivery by supporting pre and post exams delivery. Co-ordinate first level communications with customers and vendors Complete required financial tasks as per British Council Financial guidelines and provide accurate financial information when requested. Adhere to operations service level agreements & agreed turnaround times as per customer service standards. Skills Required Service and product delivery support Customer support Relationship and stakeholder Management Finance and Resource management Experience in operations or logistics. Experience of working/coordinating in a large team and/or in a matrix team environment in team Qualification Graduate degree 1+ years of Experience in Operations /Supply Chain. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children. If you have any problems with your application please email [HIDDEN TEXT] Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \'ASK HR\' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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