Job Description

Bringing smiles is what we do at TTEC for you and the customer. As an Executive Director, Operations working onsite in Mumbai, India, youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What Youll be Doing Looking for an opportunity to impact a global business on a regional or local level? Youll service Partner sites and support lines of business to deliver on performance and critical operational expectations. Youll also ensure operational goals are exceeded including facilitating the resolution of process and operational issues through cross-functional partnerships, managing highly escalated issues requiring communication to all levels of leadership. Looking for a role where youll focus on continuous improvement through optimizing efficiencies? This is it.

Youll report to the Vice President. Youll impact the business through your client relationships, team building and leadership development.

During a Typical Day, Youll

Build capability by developing a strategy to support the design, customization, and delivery of leadership development programs

Partner with corporate resources to align global leadership strategies and technology solutions

Provide leadership and development to the leadership development team through the full lifecycle of the employee

Drive optimization of learning technology tools and manage the utilization of technology to link leadership learning initiatives to performance

Partner with executive leadership to identify performance needs and develop and implement strategies and tactics

Identify solutions and initiatives to create organization effectiveness.

Work effectively with consultants, vendors and professional resources to enhance organization capability

What You Bring to the Role

Either college degree and 4 years experience or 8 years experience without a college degree

Experience in working with management assessing, diagnosing, and developing interventions to align training initiatives with company strategies and values

Knowledge and sensitivity of diversity issues in training abilities to effectively deal with conflict and highly sensitive situations

Great consulting, influencing, interpersonal, and communication skills - both written and verbal
Significant organizational skills, attention to detail, and user knowledge of database systems

Ability to analyze results of behavioral assessment tools, experienced presenter and facilitator, and familiar with principles of adult learning

Possess contract negotiating capabilities to help build potential partnership needs to be able to bring staff and key influencers together to work in concert

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you\'d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

TTEC