Job Description

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Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy clients and institutional investors. Our first-class business in a first-class way approach to serving clients in everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.



Fund Services Operations continues to support the expansion and strong growth of our business across the region. Through material investment in data analytics, platform re-engineering, visualization methods and \'skills of the future\' training, the traditional \'operating model\' is being fundamentally re-written to better service our client\'s growth requirements.

Our workforce is equipped with new market-leading platform capabilities and tools to continuously re-design the environment in which it operates. We are seeking a stand-out leadership candidate to be part of the team at the forefront of this growth and transformation journey. The successful candidate will work with the Fund Services operations leadership team to enhance our operational capabilities, contribute to operational service delivery to our clients and execute on our strategic priorities and programs.

Reporting to the Head of Fund Services Operations the successful candidate will work closely with the Europe Middle East Africa Fund Services operations leadership team & partner with regional and global functions.

Your responsibilities will include:

• Demonstrating Operations\' ongoing commitment to firm-level strategic priorities through management and oversight of assigned work-stream
• Operational Leadership role with ownership for functional teams supporting the Fund Services product delivery ensure the execution of a risk based oversight model
• Development and execution of metrics and management reporting for ongoing operations, status of initiatives and any potential outstanding issues
• Collaborate in cross functional teams to identify and resolve key business issues by working with key partners across Technology, Operations, Finance & Business Management and other front office teams
• Building a network of partners to champion the narrative, and influence cross-functional teams at varying leadership levels to execution and delivery
• Represent Operations and the organization in facing off to regulators, clients, and prospects
• Client facing operational leadership role to ensure that service delivery standards are continuously met and are in alignment with the terms of the client service level agreement
• Driving people and engagement initiatives
• Developing a robust, consistent storyline to engage our diverse and inclusive workforce
• Challenging the status quo to help move the organization forward by leading \xe2\x80\x9cchange control\xe2\x80\x9d as requirements and priorities through planning and execution

To be successful you will need:

• 15+ years\' experience in financial services with excellent people management and client relationship skills
• Proven organizational leadership capabilities with a strong emphasis on client satisfaction, culture, risk, and governance
• A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do
• A willingness to coach others, and to be coached - and to constructively challenge the status quo
• Experience in successfully dealing with clients, stakeholders & senior management expectations

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase