Job Description

Job Reference

• JR00103368

Job Summary

• Executive - Debt Management Services - Rural

Job Purpose

• To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition To ensure the processes and policies are adhered to in the field

Job Duties & Key Responsibilities

• Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Managing area level allocations

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portfolio
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resolutions
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revenue & capacity matrix Tracks daily movement of numbers in accordance with DRR and meeting the area level target Monitors target vs achievement
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reviews with the RO's regular intervals Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive's deployment and productivity Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities - brokers or documentation for Identifying fraud
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initiates legal action through RCU Coordinates with inter departments issues and get the solutions within TAT Plan
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monitor and encourage the vendor performance by using motivational non-monetary tools Evaluate team's weakness and strength and translates the performance to an aspirational level Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers Meets
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assesses new agencies DCAs
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SMAs
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and recommends for hiring after taking in RO views; considers growth of business with existing agencies
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DCAs
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SMAs
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recommends accordingly; recommends termination of contracts of existing agencies
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DCAs
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SMAs after discussing with RO's
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and after providing them adequate opportunity to improve; coordinates with legal and other teams
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and with RO's
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to ensure agency-related changes are made smoothly Based on future volumes forecasting at the location level
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pre-planning of agency business plan Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level Shortlists candidates to consider for RO roles; Meets
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assesses candidates for open RO positions
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recommends for hiring Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant
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keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them Grooming team members to take over the future roles Ensuring engagements with team members at regular intervals and keeping the team highly motivated 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Manpower attrition (on roll & off roll)

Required Qualifications and Experience

• SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications - Graduate / MBA b) Work Experience - 3 to 5 years

Bajaj Finserv