Job Description

Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we- re obsessed with providing remarkable customer experiences for the world\'s most innovative brands.About the JobAre you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We- re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers. As a Customer Service Associate - Non-Voice, You Will- - Provide support and resolve technical issues via email and other electronic communications- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.. - Apply advanced troubleshooting techniques to provide unique solutions to the customer\'s individual needs- Leverage your experience to provide feedback to the team on how to improve our services- Drive customer communication during critical events.As a Customer Service Associate - Non-Voice, You Have :- 6 months to 4 years of customer service experience through phone, email and chat. - Fluency in written English- Experience in the gaming/tech support (asset) - Excellent oral and/or written communication skills- Customer service experience with strong customer focus- Excellent team player with experience and passion for gaming- Strong multi-tasking skills- Strong analytical and troubleshooting skills- The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis- Benefits of working as a Customer Service - Non-Voice: - An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities - Outstanding rewards and recognition program & employee engagement activities- Free Food and Transport while working on-site- Medical Insurance (ref:updazz.com)

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