Job Description

-Opportunity within a company with a solid track record of performance-Work alongside & learn from best in class talent-Fantastic work cultureOur client facilitates cross border eCommerce internationally. Cross borders virtually with Ubuy and shop within a variety of products exclusively from our worldwide markets.The Job- Handle customers escalation, provide appropriate solution and follow up to ensure solution.- Customer Orientation.- Follow communication procedures, process & Guidelines.- Take the extra mile to engage customers.- Ensure customer satisfaction and provide professional customer support.- Communicating & coordinating with collogues as necessary.- Maintain a positive, empathetic and professional attitude toward customers.- Responding quickly to customers inquiries on chats, emails & calls.- Should be Comfortable with rotational shift.Ideal CandidateQualifications: Candidate should be a Graduate.Experience: 1-3 years Key Skills:- Excellent Communication- Empathy and Patience- Finding effective solutions- Product/Service Knowledge- Adaptability- Problem Solving- Strong communication skills & active listening.- Excellent writing skills.- Excellent typing skills.- Graduation in any discipline.- Good presentation skills.- Comfortable with MS office tools.- Handle social media platforms.- Ability to handle chats & emails.- Familiar with CRM systems & practice. (ref:updazz.com)

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