Job Description

Mumbai, Maharashtra, India






Department
Engagement Manager
Job posted on
Nov 15, 2024
Employment type
Permanent
Perfios helps in re-modelling financial processes in Banks and other Financial


Institutions by automating financial data aggregation, cleansing and analysis. Perfios


has created a large portfolio of products that cater to multiple verticals in these


institutions.


These products collect data from multiple sources, clean and curate them, analyse


these data and provide specific insights; that are used in the banks and financial


institutions to take critical decisions.


We currently work with almost all the Banks, NBFCs and Fin Techs in India in some


of these verticals. We are also expanding to other geographies and growing at an


immense rate.


Open API Solutions are solutions built on open rails such as Account Aggregator


(AA), Open Credit Enablement Network (OCEN), etc. These solutions are deployed


for various banks both on cloud and on-prem.



Responsibilities:

• Be the product expert with an in-depth understanding of product features,


constraints and limitations and offer product integration solutions.

• Work closely with clients for support needed during product integration and


post Go-Live for queries, requests and any other consulting wrt the product.

• Engage with cross functional team Business development, client servicing for


feedback/queries/requests on product and align with product development


and project management teams for proactive and prompt closure within the


defined SLAs.

• Assist product managers in documentation, creating SOPs and knowledge


base of the product

• Understand the business requirements and identify gaps in different


processes and execute process improvement

• Handle queries/change request and provide solutions and prioritize them for


the development team

• Drive user stories/JIRA tickets according to the requirement
• Prepare functional documents (BRD and FRD) wherever required
• Monitoring the dashboards and alerts