Job Description

:Brief Description :The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions, handling complaints. The call centre representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.Position Name : Customer service Executive (inbound and outbound call)Job Profile :- Analyze Customer problems and providing solutions using the knowledge based- Assist less experienced representatives as necessary- Diagnose customer issues through process of elimination by asking probing questions- Document issues appropriately based on existing guidelines- Explain service contract provisions to dissatisfied customers- Provide easily understood answers adapted to the customers situation- Receive inbound & make Outbound calls and Emails inquiry- Adherence to the Standard Operating Procedure and follow the scripts- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Qualifications and requirements :- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.- Ability to use logics and reason to identify the strengths and weakness of alternative solutions.- A college degree or equivalent- Proficiency with computers, especially with CRM software and strong typing skills.- Previous customer service experience, especially in practical industry preferred.- Strong time management and decision-making skills.- Adhering to all company policies and procedures- Take responsibility from time to time- Job Type : Full-time- Pay : Up to - 15-30 K per monthBenefits :- Health insurance- Provident Fund- Supplemental pay types :- Performance bonus- Yearly bonus- Ability to Relocate : Haryana, Haryana : Relocate before starting work (Required)- Work Location : In person- Age Limit : Below 30 years.Interested candidates can send there resume on WhatsApp : 7416429984. (ref:updazz.com)

updazz .com