Job Description

Work with MCX



You cannot push anyone up the Ladder unless the person is willing to Climb. At MCX we sharpen your career growth path for you to Excel.



We believe that the key factors that have contributed to MCX's success are its employees' domain expertise and commitment.

The focus of our recruitment process is to find the right fit between roles and profiles. MCX offers exciting and challenging career opportunities for ambitious and result oriented professionals. Thus, lending itself as a great platform to realise one's potential in the chosen area of expertise.

Other things being equal, women employees will be given preference to increase the gender diversity.

Role



Executive - Customer Service & Quality Department


Location



Gandhinagar, Gujarat


Qualification Profile


Graduate


Experience



Experience in Customer Support.
Good communication skills
Knowledge of Commodity Market


Job Responsibilities


Purpose of the Job:
To effectively handle queries, calls & e-mails sent by members and thereby ensuring effective customer responsiveness & customer delight.
Key Responsibilities:
• To effectively handle queries, calls & e-mails sent by Members to interface with various departments and thereby ensuring effective customer responsiveness, problem resolution and customer delight.
• Closure of calls with complete resolution adhering to the quality norms of the Exchange
• Calls are entered in CRM on real time basis to ensure the call recorded time synchronizes with call received in system.
• Referring circulars and getting clarifications on the contents mentioned thereto
• Verification of the request received / Replying to same as required by member.
• Completion of the activity (e.g. outgoing calling) assigned by Critical Depts. with proper co-ordination with colleagues & timely updation on the progress of activity for quick action.
• Seeking clarification on the activity allotted by the supervisors / seniors.
• Active participation in the discussions held during introduction of any new software, circular issued, etc.

Required Job Specifications:
• Commerce Graduate having minimum 2-3 years of experience, specifically in Customer Support.
• Good communication skills
• Knowledge of Commodity Market
• NISM Certified


Need Assistance?



Please Contact



022-67318888 / 66494000
careers@mcxindia.com