Job Description

our expected core competency would be to:

- Wholly and totally responsible for receiving calls, entering in ERP, allotment and data entering the closed calls. Calls to customers and verify the quality service given by the Technician

- Monitor Complaints pendency both for Indoor and Outdoor. Ensure Turn Around Time (TAT) , Revenue and AMC. Targets are achieved. all Free Service Calls for Warranty and AMCs are carried out

- To settle the disputes arising due to dissatisfaction amongst the Customers due to poor service and to help in settling of Consumer Forum Cases

- To report all Quality issues to Service In-Charge. check the Effectiveness of the Services being provided by the Service Centre's

- Ensure all reports required from H.O. are correct and sent on time. Co-ordinate with Customer Care Manager for escalated customer grievances

- If Installation is done, all Installation Customer Details to be updated in the ERP. ensure all data is entered into ERP and is correct

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While your additional competency which would better your chances of selection:

- To ensure that the Service Charges for all our products are properly displayed at the Front Office

- Maintain proper record of the office expenses, reduce unnecessary expenditure

- To ensure all safety precautions are maintained in the work place

- To ensure that the Formats used by the service centers are as prescribed by Kutchina and all the Documents are coded as per ISO Standards

- Good Communicational Skills and interpersonal skills

- Well - Professionally Groomed

- Presentable skills with pleasing personality

Job Type: Full-time

Work Location: Bhubaneswar

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person