Executive Customer Service Inbound Process (0 2 Yrs) Chennai (after Sales/customer Service)
Job Description
Inbound Process Executive(Hindi) Job Role :- Answer inbound calls and assist customers with their Queries/Request/Complains.- Raise Request & Complaints on behalf of the customer in the CRM tool.- Generate leads and educate customers about new products & their benefits.- Maintain and adhere to compliance guidelines- Capture problem indicators, highlight and suggest improvement- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy- Maintain adequate knowledge levels on products, processes and systems used- Ensure sales target are metSkills Required :- Excellent verbal communication skills- Ability to comprehend, capture as well as interpret basic customer information- Strong customer service focus- Knowledge of Banking/Credit cards preferredWork Timings : Female employees any 9 hours (7am-8pm), Male employee any 9 hours (7am-12am)Week offs - 6 Rotational week offs per monthLanguages Required : English + Hindi (Mandatory).Education : Graduates (Any stream)Fresher : 2.80 LPAExperienced : Max 4.0LPAJob location : Karapakkam, Chennai (ref:updazz.com)
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Job Detail
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Job IdJD3438462
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear