Executive Customer Service (2 6 Yrs) Navi Mumbai/thane (after Sales/customer Service)

Year    Navi Mumbai, Maharashtra, India

Job Description


-Urgent Opportunity-Designation: Customer Service Executive (Non-voice, Email Support, General Shift)Qualification: Bachelors (any stream)Experience: 2 years minimum in direct customer service role (Candidates should not be from any Back End/Data Entry/Support/BPO/Telemarketing etc.)Salary: Upto 6 LPAJoining: Immediate-Skills Needed:-1. Good written and spoken English skills.2. Good at communicating through emails.3. Good at MS office (word/power point/excel)4. Must be a self-starter/go getter/quick to learn.5. Respond promptly to customer inquiries and concerns via phone, emails, or chat6. Resolve customer issues and complaints effectively and efficiently.7. Manage high mail volume.8. Maintain customer order summaries and circulate them in timely.9. Provide up-to-date product and service information to customers.10. Escalate customer issues to the appropriate department or manager as needed.11. Collaborate with other departments to resolve customer issues and concerns.12. Always maintain a positive and professional attitude.13. Continuously improve your knowledge of products and services14. Meet & exceed performance targets stated above.15. Must learn/master order processing software, SAP knowledge will be an added advantage.16. Contribute to team goals and initiatives to improve customer satisfaction and retention.17. Provide feedback to management on customer issues, concerns, and trends.Please share your updated CV at 9235852460 (ref:updazz.com)

updazz .com

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD3326866
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Navi Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year