Job Description

Key Responsibilities:- Managing the day-to-day activities of the team.- Motivating the team to achieve organizational goals.- Developing and implementing a timeline to achieve targets.- Conducting training of team members to maximize their potential.- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.- Conduct role-playing activities to develop interpersonal skills (e.g., objection handling, teamwork, and conflict management)- Contributing to the growth of the company through a successful team.- Creating a pleasant working environment that inspires the team.- Identify individual and team skills gaps & plan and implement an effective short-term refresher based on audit findings.Liaise with managers and encourage on-the-job coaching (e.g., how to handle difficult customers)Product knowledge assessments of all the associates and the defined frequency.- Responsible for identifying and conducting sessions on TNI and TNA & coordinates efforts with the Quality Team to assist in the quality improvement process of the associates.- Participates in calibration meetings with the Client and Quality team.- Candidate should have Travel or Aviation process Knowledge of at least 1year.- Candidate should be well versed with Salesforce tool.Qualifications/Requirement:- Minimum 1-2 years of work experience as Team Leader or similar role.- Total 1-2 years of experience in customer support.- Graduate from any field.- Excellent communication skills (B2 or C1 as per CEFR rating)- Excellent verbal, written, and interpersonal communication skills. Fluent in the English language.- Must be proficient with Microsoft Office (Word, Excel, PowerPoint).- Strong organizational skills to give the team direction. (ref:updazz.com)

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