Job Description

- Customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:- Excellent English communication skills- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution- Curating streamlined email and social media communication mediums for offers, updates and much more- Dealing with customer issues and churning out an easy-to-follow solution- Managing payment and delivery of customer orders- Helping customers choose the right product for their requirements and budget- Handling customer concerns and complaints in a timely manner- Informing customers of upcoming promotions or deals- Establishing a positive rapport with all clients and customers in person or via phone- Forming reports based on customer satisfaction statistics and helping their team to develop new skills- Fixing appointments based on the availability of customers and clients- Interacting with customers to ensure they have a desirable and shareable experience (ref:updazz.com)

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