Executive Customer Service (0 6 Yrs) Bangalore/mumbai/delhi/noida (after Sales/customer Service)
Job Description
Customer Service Executive - Voice & Sales - Customer Interaction : Engaging with customers to understand and resolve their concerns efficiently and professionally.- Problem Resolution : Finding solutions to customer issues, ensuring they are satisfied with the outcome.- Product Knowledge : Having a deep understanding of the products or services offered by the company to provide accurate information to customers.- Communication Skills : Excellent verbal and written communication skills are crucial for clear and effective interaction with customers.- Multitasking : Ability to manage multiple tasks such as answering calls, responding to emails, and handling administrative tasks simultaneously.- Empathy and Patience : Dealing with sometimes frustrated or upset customers requires empathy, patience, and the ability to remain calm under pressure.- Adherence to Procedures : Following company policies and procedures while assisting customers and documenting interactions accurately.- Problem-solving : Using critical thinking to analyze customer issues and provide appropriate solutions. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3452601
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear